Refund Policy

Effective Date: 3/23/2026

This Refund Policy applies to products sold by Everstead Media, LLC, doing business as Home Decision Research (“Company,” “we,” “us,” or “our”), through https://homedecisionresearch.com (the “Website”), including The Homeowner’s Profit Playbook and any related bonuses or included digital materials offered as part of that purchase.

By purchasing from us, you agree to this Refund Policy.

1. 60-Day Money-Back Guarantee for The Homeowner’s Profit Playbook

The Homeowner’s Profit Playbook is sold with a 60-day money-back guarantee.

If, for any reason, you are not satisfied with your purchase of The Homeowner’s Profit Playbook, you may request a refund within 60 calendar days of the original purchase date.

To be eligible, your refund request must be submitted before the 60-day period expires.

2. What Is Included in the Refund

If your purchase of The Homeowner’s Profit Playbook included bonus materials, companion resources, or other digital items bundled with the offer, any approved refund will apply to the full purchase associated with that offer, subject to the terms of this Refund Policy.

3. How to Request a Refund

To request a refund, email us at [email protected] and include:

  • your full name

  • the email address used for purchase

  • the product name

  • the date of purchase

  • your order number or receipt details, if available

  • a brief statement that you are requesting a refund

Refund requests must be sent before the end of the applicable 60-day refund period.

4. Refund Review and Processing

Eligible refund requests submitted within the 60-day period will be reviewed and processed in good faith.

Approved refunds will be returned to the original payment method when possible. Processing times may vary depending on your payment provider, bank, or credit card issuer.

Payments may be processed through third-party providers such as Stripe and refund timing may be affected by those platforms’ processing systems and policies.

5. Continued Access After Refund

As part of our customer-first philosophy, we may allow customers who receive a refund to retain access to the digital materials they received.

Any such continued access is provided at our sole discretion as part of our business policy and does not create any transfer of ownership, resale rights, license expansion, or commercial use rights in the product or materials.

All content remains protected by our intellectual property rights and remains subject to our Terms and Conditions.

6. Refund Abuse and Misuse

We aim to honor our guarantee fairly and respectfully. However, we reserve the right to deny a refund request where permitted by law if we reasonably believe there has been:

  • fraudulent activity

  • unauthorized sharing, reproduction, or distribution of the product

  • abuse of the refund policy

  • repeated refund abuse across purchases

  • chargeback misuse

  • material misrepresentation connected to the refund request

This section is intended to protect against bad-faith misuse, not to limit legitimate good-faith refund requests made within the stated guarantee period.

7. No Refunds After 60 Days

Refund requests submitted after the 60-day period has expired will not be eligible for refund unless otherwise required by law.

It is the customer’s responsibility to request a refund within the stated guarantee window.

8. Chargebacks

If you experience an issue with your purchase, please contact us first at [email protected] so we can attempt to resolve it.

We reserve the right to respond to chargeback claims with relevant documentation, including order confirmations, access records, download records, and email delivery records, where applicable.

9. Duplicate Charges and Billing Errors

If you believe you were charged more than once in error, contact us at [email protected].

Verified duplicate charges or billing errors will be reviewed and corrected as appropriate.

10. Unauthorized Purchases

If you believe your purchase was made without your authorization, contact us promptly at [email protected].

We may request reasonable information before determining the appropriate resolution.

11. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, contact us at:

Everstead Media, LLC
doing business as Home Decision Research
4009 Corning Pl # E2-264
Charlotte, NC 28214
Email: [email protected]
Website: https://homedecisionresearch.com

Phone: 704-266-3599

© 2026 Everstead Media, LLC. All Rights Reserved.